No, you don’t need to register but we do recommend it for the full experience – such as personalizing your account, seeing your browsing history, and books you’ve purchased. If you don’t register, you can still continue shopping as a Guest. Registration is free and can be done anytime.
If you're a Discount Cardholder, you need to create an account and register your Discount Card number to avail of the 5% off on D-coded items.
Discount Cardholders get 5% off on D-coded items (similar to paying in credit card at our stores). You need to create an account and register your Discount Card number to avail of this benefit.
If you know the book or item you’re looking for, you can type in the Title, Author, or ISBN at the Search Bar on the main page. You can also browse for books by Genre, or by our Fully Booked curated collections such as Bestsellers and Staff Picks.
If the product you have in mind isn’t stocked or available on the website, we recommend using “Request a Title” so we can personally check the products and items across our stores’ inventory. More on that below.
When you see items that you want to purchase, click the “Add to Cart” button. All your items will be saved in your Shopping Cart, which you can review after you’ve finished browsing. Remember to review your items before you proceed to Checkout.
Here, you will be prompted to fill in standard information needed for payment and delivery, including: Customer and Billing Information, Shipping/Delivery Information, and Mode of Payment. Double check if your order is correct, and then you will be directed to payment.
If the item you’re looking for isn’t available on our website, you can click Request a Title found in the main page. Fill in the book’s details and a Fully Booked Customer Service Agent will get back to you in the email you’ve supplied. You may coordinate with them on ways you can proceed.
You can pay via our third-party payment gateway, DragonPay, which offers various options to choose from like Over-the-Counter Bank Deposits, Over-the-Counter Non-bank and Paypal payments (for credit card purchases). We also offer Cash on Delivery for orders with a minimum amount of Php799.
We offer Cash on Delivery option for any order of a minimum of Php799 (before shipping fee). If we believe that payment will be refused upon delivery, we reserve our right to decline to process and deliver the order.
Dragonpay will verify your payment. Once we have deemed the transaction successful, we will be sending you an email notification that your payment has been accepted and that we’re preparing your order. For Dragonpay transactions, we will only process orders after receiving successful payment transactions. Processing orders may take anywhere within same day to 2 days, but we will email you a shipment notification once your order has been sent out. For Cash on Delivery orders, you will receive an email notification once your order has been processed and ready to be shipped out.
Prices in our online store are subject to change without prior notice and this could be a result of a supplier price change or marketing promotions. Remember, the items in your Shopping Cart will always reflect the most current price displayed so please review them. Prices online may also be different from the prices in our brick and mortar stores, but you can always check the price from our other branches by calling them in our Store Directory.
We ship to any location in the Philippines via multiple delivery partners including but not limited to LBC, PAYO, QuadX, Transportify, and Lalamove. The shipping fee will depend on your location and weight/size of items ordered, and will be shown upon Checkout.
Enjoy free shipping when you purchase at least Php2,000. We currently have a promo for free shipping with a minimum order of Php799 until August 31, 2020.
For Metro Manila deliveries, shipping usually takes 3-5 working days after order is completed.
For Provincial deliveries, it may take 4-8 working days. Please do expect some delays in deliveries as airfreight operations are limited under current conditions.
Once your order has been sent out, we will send you a tracking number and link so you can monitor the status of your package.
Don't panic. We immediately mark your order as "Shipped" once the courier picks it up, which prompts an email shipping notification to be sent. Please allow 7-10 hours before tracking your order, as it will take time for tracking numbers to reflect on their site.
In cases where it has been more than a day and it is still untrackable, please contact us at firstname.lastname@example.org.
You may track all orders via the tracking number sent to the email address used when you ordered. If you are unable to track it, please contact us at email@example.com.
If the book or item you order has any kind of damage (dents, torn cover, etc), please take photos of the book, clearly showing the damage and send us an email at firstname.lastname@example.org within 2 days of receipt of the books. We also encourage you to report us to us by calling 8-858-7000.
Order cancellations made by Fully Booked or its trusted partners may be due to the unavailability of the item ordered upon Checkout and Payment. Because of the numerous transactions happening, an item you have successfully ordered may be out of stock by the time payment is posted. When this happens, a Fully Booked Customer Service Agent will get back to you immediately, but you may also contact email@example.com.
For Cash on Delivery orders:
If your order has not yet been shipped out, you may request cancellation by email us at firstname.lastname@example.org. In case that your order has already been shipped, you may reject the package and the courier will return the package to us. Please do note that for future orders, if we believe that payment will be refused upon delivery, we reserve our right to decline to process and deliver the order.
We can refund through credit note or through rewards that you can use on your next orders. Outright ancellation due to change of mind is not allowed.
Items can only be returned or exchange if the item received was proven to be damaged or the wrong item was shipped. Exchanging an item due to a change of mind will not be allowed. We ask that all customers review all orders in the Shopping Cart and Checkout before order confirmation and payment, but if the matter pertains to a wrongful transaction, please contact email@example.com and we’ll get back to you immediately.
Though we make sure all orders are dispatched to their correct addresses, we cannot rule out the instances of wrongful delivery. If this happens, you may return the item and exchange it with the following guidelines:
For online purchases:
Kindly email firstname.lastname@example.org as soon as you receive the wrong item. Fully Booked will shoulder the pick-up and delivery of the item from your delivery address back to our Head Office and we will review the condition of the item, pending the exchange.
Due to the fragile nature of printed books, we only allow books that have not been opened and pass our quality assurance test. We hold the right to deny Return/Exchanges if the item returned does not meet our return policy requirements.