Careers

Responsibilities:

• Performs various financial and operational audit procedures to ensure internal controls are implemented within the Group.
• Reports key findings and provides branch/department performance based on conducted audits.
• Provides recommendations for improvement of internal controls, financial reporting, and Group operations.
• Conducts business understanding and process walkthroughs for audit reference.
• Conducts monthly financial and operational audits of stores and departments within the Group.
• Conducts ad hoc financial and operational audits of departments within the Group.
• Conducts investigation on reported fraud and other financial/operational issues that require independent assurance.
• Witnesses and reviews physical inventory counts within the Group.
• Witnesses and reviews store opening (first day) and closure (last day) procedures.
• Witnesses and reviews disposal of fixed assets and inventories (whenever applicable).
• Witnesses destruction of confidential files, pertaining to internal and/or external parties.
• Documents findings and recommendations through audit reports presented to the branch/department.
• Follows through and documents resolution of audit findings.
• Proposes additions to and improvements of audit programs and procedures.
• Performs other duties as assigned.

Skills/Qualification:

• Any Business course, preferably with a major in Internal Audit, Business Administration, Finance, or Accounting.
• Accounting Systems
• Business and process walkthroughs
• Development of audit program and procedures
• Highly observant and organized
• Keen attention to details
• Process improvements
• Risk assessment
• 1 – 2 years of work experience in the same field.

BUSINESS TECHNOLOGY DEPARTMENT ASSISTANT

Responsibilities:

• Assist in leading a team of highly qualified agents to hit key operational and performance metrics
• Attend to escalated concerns on the online and e-commerce platforms
• Assist the performance of the on-site team’s tasks
• Provide assistance as needed to the other teams in the department
• Ensures that Requisition and Procurement cycle activities are properly accomplished
• Get quotation from IT Suppliers for procurement
• Secretarial work for Department Managers (CTO, IT Manager, Assistant IT Manager)
• Assist Department personnel in organizing trainings, and meetings (including venue and other related items) with Business Units (Department Customers)

Qualifications:

• Should have at least units in a BS in Computer Secretarial or Associate course in a related field
• Project management, Basic Technical knowledge, Reports Generation
• Knowledgeable in business operations that normally involve software tools like finance, HR, inventory, retail and distribution store operations, sales and marketing.
• Passion for Excellence, leadership, strong customer relationship management, and equipment or program knowledge

BUSINESS TECHNOLOGY PROJECT MANAGER 

Primary Responsibilities:

• Responsible for providing project planning and management for established IT projects. 
• Ensure that projects are completed to specification, within an established time frame and budget. 
• Assist the Chief Technology Officer in implementing the IT projects of the company in support of business initiatives as part of the company Technology Roadmap.
• Manages project milestones using Agile/Scrum methodology 
• Promote best practices in Project Management through educating junior personnel with tools, processes, and frameworks in project delivery. 

Skills/Qualifications:

• Bachelor’s Degree in Computer Science, or related IT field 
• At least 2 to 3 years experience as Project Manager handling IT software development implementation projects 
• Well-versed in Agile and Scrum methodology, project management tools and system development 
• Possess excellent written and oral communication skills 
• Excellent organizational and time management skills
• Comfortable making decisions independently

BUSINESS TECHNOLOGY TECHNICAL SUPPORT

Responsibilities:

• Provide technical support to users by diagnosing and correcting problems
• Receive, log and track all calls from users related to network, printing and PC issues
• Monitor and operate computer equipment and peripherals, perform routine maintenance that includes cleaning hardware
• Organize and maintain various IT files and the hardware and software inventory
• Ensure proper storage of IT Asset and coordinate with ATS Officer for proper recording to achieve accurate Inventory monitoring and distribution
• Perform backups

Qualifications:

• College level/ College graduate
• Have at least units in a BS in Computer Information Systems or Associate courses in a related field
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills; 

TALENT ACQUISITION OFFICER 

Responsibilities:

• Liaising with internal departments to determine recruitment needs.
• Determining selection criteria, hiring profiles, and job requirements for vacant positions.
• Sourcing potential candidates through online company career portals, recruitment sites, job boards, social platforms
• Evaluating applications and screening candidates via calls or emails, as well as facilitating pre-interview assessments.
• Compiling interview questions and conducting in-person or video call interviews with shortlisted candidates.
• Preparing hiring forecasts as part of the company's strategic planning.
• Documenting processes and fostering good relationships with potential candidates and past applicants.
• Developing hiring strategies and procedures in line with industry trends, as well as keeping informed of advancements in the field.

Qualifications:

• Bachelor's degree in human resources management, or similar.
• At least 3 years of experience as a talent acquisition specialist, or similar
• Ability to liaise with internal departments and develop hiring strategies and profiles.
• Advanced knowledge of effective hiring platforms that attract suitable applicants.
• Exceptional ability to screen candidates, compile shortlists and interview candidates.
• Experience in creating awareness of the company brand and establishing professional relationships with candidates.
• Proficiency in documenting processes and keeping up with industry trends.
• Excellent interpersonal and communication skills.

EMPLOYEE ENGAGEMENT AND RELATIONS ASSOCIATE

Responsibilities:

• Assist the Employee Engagement and Relations Officer in the developing, monitoring, and evaluating employee engagement tools and strategies

• Assist in preparing and organizing employee-employer engagement events
• Prepare necessary payment requisition form, coordinate with the supplier for event needs, coordinate with the areas/departments for event guidelines, and assist in the execution of the event, alongside with the Employee Engagement and Relations Officer
• Assist in the content management of the company’s internal communication platforms
• Assist the Employee Engagement and Relations Officer in receiving, filing, handling, and monitoring of employee complaints and grievances, incident reports, NTEs/NODs, and other related disciplinary records.
• Assist in receiving, filing, and monitoring of notices of resignation from employees
• Assist in updating necessary employee records such as, promotion, compensation adjustment, employment status, transfer of location or company and other personnel change necessary

Qualifications:

• Graduate of BS/BA Psychology, Human Resource Management, Behavioral Science, Communication, and/or other related fields
• At least one-year experience in rolling out employee engagement activities and corporate events
• At least one-year experience in performing employee relation functions
• At least one-year experience in handling internal communications or something similar
• Working knowledge on MS Office, Adobe Photoshop or Canva, Google Apps and/or related software or apps
• Excellent interpersonal and communication skills and able to interact with different levels in the organization
• Personable with good organizing skills, can do multi-tasking and with a professional bearing

LEARNING & DEVELOPMENT ASSOCIATE

Responsibilities:

• Assists in evaluating employees' skills and performance quality.
• Assists in designing and implementing training needs
• Coordinates logistical requirements for training sessions
• Assists in organizing training sessions specific to various roles in the company.
• Ensure that new hire employees receive appropriate introductory training
• Assists in preparing all training instructional materials.

Qualifications:

• A degree in education, psychology or a related field.
• Prior experience in HR or training management.
• Excellent communication skills.
• Proficiency with Microsoft Office.
• Excellent planning and time management skills.

EVENTS ASSOCIATE

Responsibilities:

• Provides technical and logistical support for events
• Coordinates with partners, authors, other departments, suppliers, etc. during events
• When needed, liases and follows-up with clients for venue rentals
• Provides on-the-ground assistance and supervision during in-person events
• Streaming and/or recording virtual events
• Tracks post-event statistics in internal tracking system
• Supports the marketing team, helps in planning campaigns, projects, and events
• Performs additional tasks assigned by the events manager or team lead

Qualifications:

• Level: Undergraduate course
• Preferred course: Skills specific - marketing, communications, advertising, theater, literature, etc.
• Proactive
• Effective verbal and communication skills
• Detail oriented

CUSTOMER SERVICE ASSOCIATE

Responsibilities:

• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
• Customer service associates directly interact with customers to provide information on products and/or services, resolve problems, and offer general assistance. Associates handle complaints, document incidents, and report requests for further assistance to superiors
• Records customer inquiries by documenting inquiry and response in customers' accounts
• Prepares for customer inquiries by studying products, services, and customer service processes

Qualifications:

• At least 2 years in College/ College Degree
• Knowledgeable in Microsoft Office programs
• Must be fluent in verbal and written English and intermediate in verbal and written Tagalog
• Strong analytical and planning skills

BRANCH CASHIER

Responsibilities:

• Receives payments in the form of cash, check or credit card transactions for all merchandises purchased / rendered.
• Assists customer with various question typically related to payment, account balance or item purchased.
• Balances cash drawer
• Provides the daily sales report
• Prepares and performs cash and check deposits. Receives and records cash and check payments from credit care companies
• Prepares relevant cash and accounting related reports, such as credit charge slip summary, EWT summary, and O.R.
• Performs store opening and closing activities, and provides assistance in counter operations.
• Performs retail services by:
• Processing cash and sales transactions accurately and according to established procedures
• Processing sales transactions including departmental, sponsorship, and general charges
• Processing refunds, returns and exchanges of texts and merchandise according to established policies while being attentive to the benefit of the Bookstore operation and reputation as well as customer satisfaction.
• Demonstrating maximum awareness of the impact of errors on the Bookstore’s financial well- being and promptly taking corrective action when necessary and notifying buyers of SKU or pricing problems

Qualifications:

• At least College level of any course
• At least 1 year experience in POS transactions
• Good communication and interpersonal skills
• Attention to detail
• Has honesty and integrity
• Strong customer service skills
• Willing to be assigned in BGC, Taguig City
• Can start ASAP
  
  

BOOK SPECIALIST (knowledgeable in basic Japanese language)

Responsibilities:

• Meets customer requirements within the store premises and provides accurate and up-to-date information on our products and services
• Attends to customer needs such as book inquiries, title location, and book content, and recommends the appropriate books and merchandise
• Arranges and displays books and merchandise in the respective sections
• Recommends new titles and re-orders existing titles based on inventory, sales movement, and customer needs, interests, and requests
• Participates in shipment-receiving procedures by checking the accuracy of shipment contents, placing the proper price tags, and performing other related tasks Acts as a reliever for counter duties (i.e. baggage, customer service) and assists in the implementation of marketing activities within store premises

Qualifications:

• College level
• At least 1 year related experience
• Book savvy
• Excellent customer service skills
• Pleasing personality
• Knowledgeable in merchandise display
• Organizational skills
• Knowledge in inventory procedure

BOOK SPECIALIST

Responsibilities:

• Meets customer requirements within the store premises and provides accurate and up-to-date information on our products and services
• Attends to customer needs such as book inquiries, title location, and book content, and recommends the appropriate books and merchandise
• Arranges and displays books and merchandise in the respective sections
• Recommends new titles and re-orders existing titles based on inventory, sales movement, and customer needs, interests, and requests
• Participates in shipment-receiving procedures by checking the accuracy of shipment contents, placing the proper price tags, and performing other related tasks Acts as a reliever for counter duties (i.e. baggage, customer service) and assists in the implementation of marketing activities within store premises

Qualifications:

• College level
• 1 year related experience
• Book savvy
• Excellent customer service skills
• Pleasing personality
• Knowledgeable in Merchandise display
• Organizational skills
• Knowledge in inventory procedures
• Amenable to work in BGC, Taguig City