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Careers

Here at Fully Booked, we’re a never-ending story that keeps adding new characters, which is why we’re always looking for hardworking, bright, and enthusiastic people who share our passion for books. If you think you're up for the challenge, send us your comprehensive resume at hrd@fullybookedonline.com with the subject Job Application - [position]. You may also call our Human Resources Department at 858-7027. Here are some specific jobs that we're looking for today:


BUSINESS TECHNOLOGY PROJECT MANAGER 

Primary Responsibilities:

  • Responsible for providing project planning and management for established IT projects. 
  • Ensure that projects are completed to specification, within an established time frame and budget. 
  • Assist the Chief Technology Officer in implementing the IT projects of the company in support of business initiatives as part of the company Technology Roadmap.
  • Manages project milestones using Agile/Scrum methodology 
  • Promote best practices in Project Management through educating junior personnel with tools, processes, and frameworks in project delivery. 

Skills/Qualifications:

  • Bachelor’s Degree in Computer Science, or related IT field 
  • At least 2 to 3 years experience as Project Manager handling IT software development implementation projects 
  • Well-versed in Agile and Scrum methodology, project management tools and system development 
  • Possess excellent written and oral communication skills 
  • Excellent organizational and time management skills
  • Comfortable making decisions independently


SENIOR FULL STACK WEB DEVELOPER

Primary Responsibilities:
  • Design functional and cost effective end to end (front-end; back-end) website architecture and server-side applications 
  • Assist in reviews of new technologies in E-Commerce and Web Development
  • Assist the Chief Technology Officer in implementing the Web Initiatives of the company as part of the company Technology Roadmap.
Skills/Qualifications:
  • Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
  • At least 5-8 years solid Developer background
  • Experienced using any advanced JavaScript libraries and frameworks. 
  • Experienced with REST APIs
  • Knowledgeable on code versioning tools (Git), Microsoft Server SQL/MySQL Databases, Plugins Integration & API Integrations
  • Has the ability to work independently 
  • Experience in E-Commerce is an advantage


AUDIT STAFF

Responsibilities

  • Performs various financial and operational audit procedures to ensure internal controls are implemented within the Group.
  • Reports key findings and provides branch/department performance based on conducted audits.
  • Provides recommendations for improvement of internal controls, financial reporting and Group operations.
  • Conducts business understanding and process walkthroughs for audit reference.
  • Conducts monthly financial and operational audits of stores and departments within the Group.
  • Conducts ad hoc financial and operational audits of departments within the Group.
  • Conducts investigation on reported fraud and other financial/operational issues that require independent assurance.
  • Witnesses and reviews physical inventory counts within the Group.
  • Witnesses and reviews store opening (first day) and closure (last day) procedures.
  • Witnesses and reviews disposal of fixed assets and inventories (whenever applicable).
  • Witnesses destruction of confidential files, pertaining to internal and/or external parties.
  • Documents findings and recommendations through audit reports presented to the branch/department.
  • Follows through and documents resolution of audit findings.
  • Proposes additions to and improvements of audit programs and procedures.
  • Performs other duties as assigned.


Skills/Qualification

  • Any Business course, preferably with major in Internal Audit, Business Administration, Finance or Accounting.
  • Accounting Systems
  • Business and process walkthroughs
  • Development of audit program and procedures
  • Highly observant and organized
  • Keen attention to details
  • Process improvements
  • Risk assessment
  • 1 – 2 years of work experience on the same field.


TECHNICAL SUPPORT STAFF

Responsibilities:

  • Monitor and operate computer equipment and peripherals, perform routine maintenance that includes cleaning hardware.
  • Organize and maintain various IT Files and the hardware and software inventory Perform Back-ups
  • Operate Standard office equipment
  • Provide technical support to users by diagnosing and correcting problems
  • Perform complex computer operation tasks acting under general supervision, assist the development of operations procedures
  • Receive log and track all calls from users related to network, printing and PC issues.

Skills/Qualification

  • Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • Required skill(s): computer literate, team player, good communication skills.
  • Required language(s): English
  • 1-2 years’ work experience.
  • Full-Time position(s) available.

MARKETING ASSOCIATE

Responsibilities:

  • Assists in handling marketing, marketing asset and marketing operations management
  • Successful and timely coordination with involved parties with all assigned campaigns. Keeps to deadlines and adjusts timelines, if needed
  • Timely updating, execution, and reporting of post-campaign evaluation for assigned campaigns.
  • Support marketing managers in organizing various projects
  • Assists in organizing events and digital campaigns
  • Propose campaigns based on assessed opportunities to collaborate with partners, and internal resources.
  • Coordinate closely with related departments to ensure integrated campaigns
  • Monthly creation and deployment of LED and plasma screen content
  • Timely monitoring and documentation of marketing assets
  • Regular creation and timely deployment of marketing memos
  • Effective and accurate tracking and communicating to all branches for marketing activities
  • Regular creation and timely deployment of post-campaign reports
  • Proper and timely liquidation of marketing expenses 

Skills / Qualifications:

  • Any Marketing course, preferably marketing, communications, advertising
  • At least 1 year relevant experience
  • Highly organized- should be able to do tasks in a systematic manner.
  • Effective verbal and written communication skills. The role requires a lot of coordination with people at all levels, so it's important one is able to explain directions, tasks, and feedback clearly.
  • Good project management skills. This includes being detail- oriented, and being able to manage critical path schedules and timelines for multiple projects.
  • Possess leadership skills and has integrity.
  • Strong interpersonal and critical thinking skills.
  • Confident, creative, and highly adaptable to change.

CUSTOMER CARE ASSISTANT TEAM LEAD

Responsibilities:

  • Perform Quality Assurance tasks to ensure that Customer Care Team is responding to customers within service level agreements and in alignment with the brand voice and company policies
  • Answer/manage customer care reservations, transfers, and book inquiries for Fully Booked customer service platforms (Lazada, Shopee, FB, IG, TW, Email and Zendesk)
  • Manage assigned tasks and ensure to complete the set minimum of 30 tickets per day
  • Coach and guide Customer Care Associates in answering customer inquiries and concerns
  • Respond to escalated concerns  

Skills / Qualifications:

  • High School/College level
  • At least 1 – 2 years of work experience on customer service
  • Excellent oral and written communication skills
  • Knows how to use Facebook, Instagram, Twitter, Lazada and Shopee 

 

DIGITAL MARKETING ASSOCIATE

Responsibilities:

  • Pitch content ideas for all digital platforms (social media, advertisements, email marketing)
  • Coordinate with Creatives team in producing content for advertising and driving traffic to website
    • Shoot and edit photos as needed
    • Co-create visual materials and copy with Creatives team
    • Create corporate content as needed (store announcements, call for applications, etc.)
  • Execute online campaigns for brand activities such as events, sales, promos, and campaigns.
  • Submit weekly trend research from social listening and online engagement, or as needed
  • Coordinate with partners for SEO/SEM, paid ads, email marketing, and other relevant parties
  • Support Digital Marketing Manager in coordinating with internal parties (Marketing, Ecom, Ops) for logistical aspects of various campaigns
  • Assist in covering events (virtual and, in the future, physical) 

Skills / Qualifications:

  • University graduate of marketing, communication, creative writing, or any related courses
  • At least 1-2 years, preferably with content creation, public relations, or media relations experience
  • Must be strong in creative writing and writing for marketing purposes
  • Has an eye for design in the digital space
  • Can do basic photo and video editing, basic graphic design (familiar with Adobe Photoshop and Canva)
  • Must be a wide reader and in tune with new releases and emerging genres and authors
  • Digital savvy, able to navigate social media and digital platforms (front- and back-end), and keep up with emerging trends
  • Good analytic skills in determining effectiveness of content and content distribution


E-COMMERCE MARKETING MANAGER

Responsibilities:

  • Plans and leads execution of e-commerce campaigns on all platforms under the guidance of the Marketing Head and in collaboration with Digital team and Events & Promotions team
  • Key liaison for third-party e-commerce platforms such as Shopee and Lazada for campaigns and sales promotions
  • Develops and leads execution of product merchandising display, store decorations, and e-commerce related promotions
  • Leads the team in initiating collections, bundles, and promotions to generate traffic and increase discoverability of products
  • Gathers and analyzes sales and promotions data
  • Gather and analyzes s e-commerce trends

Skills / Qualifications:

  • Bachelor’s Degree or Diploma in Business Administration, Marketing or related disciplines
  • With at least 3 years of experience in the E-Commerce industry
  • Proven leadership in the related field
  • With work experience executing campaigns in Lazada and/or Shopee
  • Excellent communication and presentation skills
  • Able to work under pressure and tight deadlines
  • Ambitious, articulate, proactive, fast-learning team player with a can-do attitude!
  • Result-oriented mind with passion for work
  • Detail-oriented, well organized with good sense of responsibility


EMPLOYEE ENGAGEMENT OFFICER

Responsibilities:

  • Take a lead role in the following activities:

    • Delivering consistent approach to all internal communications

    • Improving the involvement of employees in shaping and influencing the direction of the organization
    • Develop channels of communication relevant to the needs of the employees
  • Design and deliver the employee engagement strategy in conjunction with the HR Manager monitoring and evaluating as appropriate
  • Ensure the development and delivery of effective engagement tools are developed, maintained and evaluated to ensure effectiveness
  • Coordinate with HR Manager to ensure internal and external communications are effectively coordinated

Skills / Qualifications:

  • Graduate of Behavioral Science or related field
  • At least 5 years of proven experience in leading and organizing employee engagement project
  • Proven experience in developing and implementing internal communications and campaigns
  • Excellent interpersonal, influencing/negotiation skills
  • Strong planning and organizational skills including the ability to work to tight deadlines
  • Capacity to adapt to changing priorities
  • Demonstrate a responsible attitude towards work and the ability to use own initiative
  • Understand and respect the principle of confidentiality






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