Careers

MARKETING ASSOCIATE

Responsibilities:

• Assists in handling marketing, marketing asset and marketing operations management
• Successful and timely coordination with involved parties with all assigned campaigns. Keeps to deadlines and adjusts timelines, if needed
• Timely updating, execution, and reporting of post-campaign evaluation for assigned campaigns.
• Support marketing managers in organizing various projects
• Assists in organizing events and digital campaigns
• Propose campaigns based on assessed opportunities to collaborate with partners, and internal resources.
• Coordinate closely with related departments to ensure integrated campaigns
• Monthly creation and deployment of LED and plasma screen content
• Timely monitoring and documentation of marketing assets
• Regular creation and timely deployment of marketing memos
• Effective and accurate tracking and communicating to all branches for marketing activities
• Regular creation and timely deployment of post-campaign reports
• Proper and timely liquidation of marketing expenses 

Skills / Qualifications:

• Any Marketing course, preferably marketing, communications, advertising
• At least 1 year relevant experience
• Highly organized- should be able to do tasks in a systematic manner.
• Effective verbal and written communication skills. The role requires a lot of coordination with people at all levels, so it's important one is able to explain directions, tasks, and feedback clearly.
• Good project management skills. This includes being detail- oriented, and being able to manage critical path schedules and timelines for multiple projects.
• Possess leadership skills and has integrity.
• Strong interpersonal and critical thinking skills.
• Confident, creative, and highly adaptable to change.

CUSTOMER CARE ASSISTANT TEAM LEAD

Responsibilities:

• Perform Quality Assurance tasks to ensure that Customer Care Team is responding to customers within service level agreements and in alignment with the brand voice and company policies
• Answer/manage customer care reservations, transfers, and book inquiries for Fully Booked customer service platforms (Lazada, Shopee, FB, IG, TW, Email and Zendesk)
• Manage assigned tasks and ensure to complete the set minimum of 30 tickets per day
• Coach and guide Customer Care Associates in answering customer inquiries and concerns
• Respond to escalated concerns  

Skills / Qualifications:

• High School/College level
• At least 1 – 2 years of work experience on customer service
• Excellent oral and written communication skills
• Knows how to use Facebook, Instagram, Twitter, Lazada and Shopee 

DIGITAL MARKETING ASSOCIATE

Responsibilities:

• Pitch content ideas for all digital platforms (social media, advertisements, email marketing)
• Coordinate with Creatives team in producing content for advertising and driving traffic to website
• Shoot and edit photos as needed
• Co-create visual materials and copy with Creatives team
• Create corporate content as needed (store announcements, call for applications, etc.)
• Execute online campaigns for brand activities such as events, sales, promos, and campaigns.
• Submit weekly trend research from social listening and online engagement, or as needed
• Coordinate with partners for SEO/SEM, paid ads, email marketing, and other relevant parties
• Support Digital Marketing Manager in coordinating with internal parties (Marketing, Ecom, Ops) for logistical aspects of various campaigns
• Assist in covering events (virtual and, in the future, physical) 

Skills / Qualifications:

• University graduate of marketing, communication, creative writing, or any related courses
• At least 1-2 years, preferably with content creation, public relations, or media relations experience
• Must be strong in creative writing and writing for marketing purposes
• Has an eye for design in the digital space
• Can do basic photo and video editing, basic graphic design (familiar with Adobe Photoshop and Canva)
• Must be a wide reader and in tune with new releases and emerging genres and authors
• Digital savvy, able to navigate social media and digital platforms (front- and back-end), and keep up with emerging trends
• Good analytic skills in determining effectiveness of content and content distribution

EMPLOYEE ENGAGEMENT OFFICER

Responsibilities:

• Take a lead role in the following activities:

• Delivering consistent approach to all internal communications

• Improving the involvement of employees in shaping and influencing the direction of the organization
• Develop channels of communication relevant to the needs of the employees
• Design and deliver the employee engagement strategy in conjunction with the HR Manager monitoring and evaluating as appropriate
• Ensure the development and delivery of effective engagement tools are developed, maintained and evaluated to ensure effectiveness
• Coordinate with HR Manager to ensure internal and external communications are effectively coordinated

Skills / Qualifications:

• Graduate of Behavioral Science or related field
• At least 5 years of proven experience in leading and organizing employee engagement project
• Proven experience in developing and implementing internal communications and campaigns
• Excellent interpersonal, influencing/negotiation skills
• Strong planning and organizational skills including the ability to work to tight deadlines
• Capacity to adapt to changing priorities
• Demonstrate a responsible attitude towards work and the ability to use own initiative
• Understand and respect the principle of confidentiality