Here at Fully Booked, we’re a never-ending story that keeps adding new characters, which is why we’re always looking for hardworking, bright, and enthusiastic people who share our passion for books.

If you think you're up for the challenge, send us your comprehensive resume at hrd@fullybookedonline.com with the subject Job Application - [position]. You may also call our Humanp Resources Department at 858-7027.

Here are some specific jobs that we're looking for today: 

BOOK SPECIALIST

Principal Responsibilities

• Meet customer requirements within the store premises and provide accurate and up-to-date information on our products and services
• Attend to customer needs such as book inquiries, title location, and book content, and recommend the appropriate books and merchandise
• Arrange and display books and merchandise in the respective sections
• Recommend new titles and re-orders existing titles based on inventory, sales movement, and customer needs, interests, and requests
• Participate in shipment-receiving procedures by checking the accuracy of shipment contents, placing the proper price tags, and performing other related tasks
• Act as a reliever for counter duties (i.e. baggage, customer service) and assist in the implementation of marketing activities within store premises

Skills/Qualifications

• Graduate of any four (4) year course
• Book savvy
• Strong customer relations skills
• Eye for detail and creativity given merchandise display handling
• Possesses organizational knowledge and can comply with inventory procedures

CASHIER

Principal Responsibilities

• Handle transactions with cash register
• Receive payments in the form of cash, check, or credit card for all merchandise purchased
• Assist customers with various inquiries related to payment, account balance, discounts, or items purchased
• Balance cash drawer
• Generate daily sales report
• Fulfill marketing promotions with relation to transactions (i.e. sales, premiums)

Skills/Qualifications

• Graduate of any four (4) year course
• Experience in POS transactions
• Attention to detail
• Has honesty and integrity
• Strong customer relations skills

CUSTOMER SERVICE ASSOCIATE

Primary Responsibilities:

• Study products, services, and customer service processes  to address customer inquiries
• Respond to customer inquiries by understanding inquiries, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customer's understanding of information and answers
• Record customer inquiries by documenting inquiries and responses in customers' accounts
• Improve quality service by recommending improved processes; identifying new product and service applications
• Update job knowledge by participating in educational opportunities
• Accomplish customer service and organization mission by completing related results as needed
• Directly interact with customers to provide information on products and/or services, resolve problems, and offer general assistance
• Handle complaints, document incidents, and report requests for further assistance to superiors

Skills/Qualifications

• Graduate of any four year course
• Strong customer relations skills
• Possesses strong verbal and written English communication skills
• Highly adaptable and organized
• At least one (1) year experience, preferably in the retail industry

E-COMMERCE INVENTORY  ASSOCIATE

Primary Responsibilities:

• Manage inventory of all products available for purchase on e-commerce platforms: Online Store, Lazada, etc
• Monitor stock movement and stock turn for all e-commerce platforms and facilitates replenishment of stock for online platforms (transfer, request for replenishment, etc)
• Add and updates new products on all e-commerce platforms including: item description, photos, item size and specifications, book reviews, etc
• Online merchandising: Utilizing website and e-commerce platform elements to display and highlight products and collections; Highlights products to promote stock movement

Skills/Qualifications

• Graduate of any four year course, preferably Major in Management, Business Administration, Marketing and related courses
• Familiar with online retail
• Tech savvy and adept at online platforms
• Not required but advantageous: familiar with Search Engine Optimization strategies
• At least one (1) year experience product content management in the retail industry

INSTITUTIONAL SALES ASSOCIATE

 Primary Responsibilities

• Direct acquisition, coordination and retention of Fully Booked institutional accounts (schools, corporations, private entities)
• End-to-end administrative and operational management of assigned corporate accounts (corporate documentation completion, accounting/billing management, assisting in book selection)
• Coordination with internal department for Direct Sales requirements
• Coordination and management of book fairs where 
• Regular monitoring of individual sales reports for determined quotas
• Creation and maximization of sales opportunities during special events and promotions

Skills/Qualifications

• Graduate of Bachelor’s Degree in Marketing or Business related field
• Adept in basic Microsoft Office applications
• Impeccable attention to detail, organized, and has excellent multitasking and time management skills
• Ability to work independently and make sound decisions
• Possesses strong verbal and written English communication skills
• Effective communication and negotiation skills
• Must be willing to travel (for account acquisition and management)
• At least one (1) year experience in Sales

LOSS PREVENTION OFFICER

Principal Responsibilities

Patrol establishment premises to prevent and detect signs of intrusion and ensure security of exit and entrance doors, windows, and all possible customer and employee passageways through regular roving and CCTV monitoring

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
• Report daily activities and irregularities, such as equipment or property damages, theft, presence of unauthorized persons, or unusual occurrences
• Answer alarms and investigate disturbances
• Call proper authorities (police, fire department) in cases of emergencies such as fire or presence of unauthorized persons. Circulate among visitors, patrons, and employees to preserve order and protect property
• Warn customers and employees for rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
• Escort or drive motor vehicle to transport individuals to specified locations and to provide personal protection
• Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering
• Process the inquest procedure of apprehended theft
• Monitor performance of outsourced security personnel and coordinate to them all instructions coming from the management
• Conduct daily briefing to outsourced security guards to align responsibilities and company expectations. Initiate preventive measure and information to ensure the safety and security of company properties and employees
• Enforce implementation of company rules and regulations and to report all violations and irregularities discovered inside the store. Conduct investigation and searching if necessary
• Conduct inspection and frisking to all employees, contractors and authorized person that enters and exits company premises
• Conduct risk assessment and determine threats to the company and offer preventive measure
• Relay information and procedures to strengthen the safety and security awareness of all the company employees including the risk and threats in the company

Skills/Qualifications

• Graduate of any four (4) year course
• With strong work ethic and discipline
• Possess good social skills
• Observant, sharp and attentive
• Ability to work independently and make sound decisions
• At least one (1) year experience, preferably in the retail industry

TECHNICIAN

Handles all necessary store repairs and maintenance works, reporting directly to the Maintenance Manager on progress and updates of assigned works.

Principal Responsibilities

• Take charge of the following repairs & maintenance works:
• ACU works/Mechanical works
• Painting & Carpentry works
• Masonry works (kitchen equipment works as well)
• Electrical works
• Gasline works
• Plumbing works
• Inspect and monitor mulitple branches to ensure compliance and that all of them are consistent with health & safety standards
• Assist in daily works under the department (i.e. setting up for events, monitoring works of outside contractors, cleaning works)
• Provide regular reports to the Maintenance Manager on all works & assignments given
• Maintain the inventory of equipment/supplies under the departments (i.e. tools, supply of lights, supply of aircon consumables)

Skills/Qualifications

• Minimum High School graduate
• Excellent technical and practical knowledge of various reptain and maintenance works 
• Resourceful and self-starter
• At least one (1) year experience on technical work

VISUAL MERCHANDISER

Principal Responsibilities

• Defining, designing, and implementing creative visual merchandising strategies for the company
• Executing merchandising strategies by creating and maintaining visual displays in the store windows and on the sales floor across all Fully Booked branches
• Develops, delivers, and communicates standard display guide and visual merchandising guidelines to stores to promote retail brands, products, and services in-store, in catalogues or online
• Trains the store teams about design concepts, visual display standards, and proper maintenance of the overall visual display effort
• Producing window displays, signs, interior displays, floor plans, and special promotions displays
• Works closely with internal functions for strategy development and alignment, and to create visual strategies and promotions
• Creates and develops concepts, graphics, and layouts for product illustrations, promotions, etc.
• Ensures that right graphic designs, collaterals, or POPs are in place at determined periods
• Coordinates/works with operations in implementation and monitoring of visual merchandising strategies
• Directly reports to Managing Director

Skills/Qualifications

• Bachelor’s Degree in related field (e.g. Architecture, Interior Design, Marketing, Fine Arts, Multimedia Arts)
• 2-3 years retail experience and retail space planning preferred, or similar work experience
• Has excellent skills in graphic design applications
• Has an eye for design and color
• Must have good drawing and design abilities
• Creative, imaginative, and energetic
• Visual/spatial awareness and manual dexterity
• Strong interest in current and future design trends, art, and design
• Has good communication skills and engages well with a range of teams
• Effective communication and negotiation skills

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Doriana Food Group is also looking for sweet new additions to the family.

Here are the current job openings:

CASHIER

Principal Responsibilities

• Responsible for handling cash transaction, maintaining, managing, and organizing the cash department within the Press Cafe restaurant.

Skills/Qualifications

• Graduate of Vocation Diploma, Short Course Certificate, Bachelor's Degree in Hotel and Restaurant Management or equivalent.
• Preferably with at least 6 months of experience in Food and Beverage Industry.
• Possess strong verbal and written communication skills of the English language and able to communicate with different audiences.
• Can provide outstanding service to customers and shows positive attitude.

COOK

Principal Responsibilities

• Prepare, cook, and present food quickly and efficiently. Ensures the high level of food quality, consistency and satisfaction.

Skills/Qualifications

• Graduate of Vocation Diploma, Short Course Certificate, Bachelor's Degree in Hotel and Restaurant Management or equivalent.
• Preferably with at least 6 months of experience in Food and Beverage Industry.
• Possess strong verbal and written communication skills of the English language and able to communicate with different audiences.
• Can provide outstanding service to customers and shows positive attitude.

FOOD ATTENDANT/BARISTA

Responsible for providing customers with prompt service, quality food and beverages, maintaining a clean and comfortable store environment. Contributes to overall success of the company by providing excellent customer service.

Principal Responsibilities

• Delivers excellent customer service by having a “customer comes first attitude”
• Mastery of product information, promotions and store's current stock levels
• Fulfills customer orders (punching orders in POS, communicating effectively with busperson, kitchen and bar staff) while ensuring smooth operations and guest satisfaction
• Perform side duties and other assignments given by line manager
• Help other areas of the restaurant such as answering telephones and completing financial transactions
• Maintain grace under pressure during periods of high volume or unusual events to maintain a clean and comfortable store environment
• Daily workplace preparation from setting up workstation, to prepping products and equipment prior to operating hours
• Maintain and management of kitchen products, equipment, and stocking of service station
• Maintain a clean and organized workplace
• Anticipate customer and store needs by constantly evaluating environment and customer cues
• Compliance with company operational policies and procedures including health and sanitation, safety and security
• Contributes to positive team environment 

Skills/Qualifications

• Graduate of Hotel and Restaurant Management, or other relevant courses
• Able to communicate well in English with guests, management, and team members
• Maintain concentration and think clearly even in high volume or stressful environments
• Provide outstanding service to customers respectfully and shows positive attitude.
• Attentive to the customer's needs and provide necessary information on customer questions and inquiries.
• Knowledgeable in cash handling and POS transactions
• Exposure in Mediterranean cuisine is an advantage
• At least one (1) year of related experience in F&B industry