Here at Fully Booked, we’re a never-ending story that keeps adding new characters, which is why we’re always looking for hardworking, bright, and enthusiastic people who share our passion for books. If you think you're up for the challenge, send us your comprehensive resume at email@example.com with the subject Job Application - [position]. You may also call our Human Resources Department at 858-7027. Here are some specific jobs that we're looking for today:
BUSINESS TECHNOLOGY PROJECT MANAGER
Responsible for providing project planning and management for established IT projects.
Ensure that projects are completed to specification, within an established time frame and budget.
Assist the Chief Technology Officer in implementing the IT projects of the company in support of business initiatives as part of the company Technology Roadmap.
Manages project milestones using Agile/Scrum methodology
Promote best practices in Project Management through educating junior personnel with tools, processes, and frameworks in project delivery.
Bachelor’s Degree in Computer Science, or related IT field
At least 2 to 3 years experience as Project Manager handling IT software development implementation projects
Well-versed in Agile and Scrum methodology, project management tools and system development
Possess excellent written and oral communication skills
Excellent organizational and time management skills
Comfortable making decisions independently
SENIOR FULL STACK WEB DEVELOPER
Design functional and cost effective end to end (front-end; back-end) website architecture and server-side applications
Assist in reviews of new technologies in E-Commerce and Web Development
Assist the Chief Technology Officer in implementing the Web Initiatives of the company as part of the company Technology Roadmap.
Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
At least 5-8 years solid Developer background
Experienced with REST APIs
Knowledgeable on code versioning tools (Git), Microsoft Server SQL/MySQL Databases, Plugins Integration & API Integrations
Has the ability to work independently
Experience in E-Commerce is an advantage
Performs various financial and operational audit procedures to ensure internal controls are implemented within the Group.
Reports key findings and provides branch/department performance based on conducted audits.
Provides recommendations for improvement of internal controls, financial reporting and Group operations.
Conducts business understanding and process walkthroughs for audit reference.
Conducts monthly financial and operational audits of stores and departments within the Group.
Conducts ad hoc financial and operational audits of departments within the Group.
Conducts investigation on reported fraud and other financial/operational issues that require independent assurance.
Witnesses and reviews physical inventory counts within the Group.
Witnesses and reviews store opening (first day) and closure (last day) procedures.
Witnesses and reviews disposal of fixed assets and inventories (whenever applicable).
Witnesses destruction of confidential files, pertaining to internal and/or external parties.
Documents findings and recommendations through audit reports presented to the branch/department.
Follows through and documents resolution of audit findings.
Proposes additions to and improvements of audit programs and procedures.
Performs other duties as assigned.
Any Business course, preferably with major in Internal Audit, Business Administration, Finance or Accounting.
Business and process walkthroughs
Development of audit program and procedures
Highly observant and organized
Keen attention to details
1 – 2 years of work experience on the same field.
TECHNICAL SUPPORT STAFF
Monitor and operate computer equipment and peripherals, perform routine maintenance that includes cleaning hardware.
Organize and maintain various IT Files and the hardware and software inventory Perform Back-ups
Operate Standard office equipment
Provide technical support to users by diagnosing and correcting problems
Perform complex computer operation tasks acting under general supervision, assist the development of operations procedures
Receive log and track all calls from users related to network, printing and PC issues.
Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
Required skill(s): computer literate, team player, good communication skills.
Required language(s): English
1-2 years’ work experience.
Full-Time position(s) available.
Assists in handling marketing, marketing asset and marketing operations management
Successful and timely coordination with involved parties with all assigned campaigns. Keeps to deadlines and adjusts timelines, if needed
Timely updating, execution, and reporting of post-campaign evaluation for assigned campaigns.
Support marketing managers in organizing various projects
Assists in organizing events and digital campaigns
Propose campaigns based on assessed opportunities to collaborate with partners, and internal resources.
Coordinate closely with related departments to ensure integrated campaigns
Monthly creation and deployment of LED and plasma screen content
Timely monitoring and documentation of marketing assets
Regular creation and timely deployment of marketing memos
Effective and accurate tracking and communicating to all branches for marketing activities
Regular creation and timely deployment of post-campaign reports
Proper and timely liquidation of marketing expenses
Skills / Qualifications:
Any Marketing course, preferably marketing, communications, advertising
At least 1 year relevant experience
Highly organized- should be able to do tasks in a systematic manner.
Effective verbal and written communication skills. The role requires a lot of coordination with people at all levels, so it's important one is able to explain directions, tasks, and feedback clearly.
Good project management skills. This includes being detail- oriented, and being able to manage critical path schedules and timelines for multiple projects.
Possess leadership skills and has integrity.
Strong interpersonal and critical thinking skills.
Confident, creative, and highly adaptable to change.
CUSTOMER CARE ASSISTANT TEAM LEAD
Perform Quality Assurance tasks to ensure that Customer Care Team is responding to customers within service level agreements and in alignment with the brand voice and company policies
Answer/manage customer care reservations, transfers, and book inquiries for Fully Booked customer service platforms (Lazada, Shopee, FB, IG, TW, Email and Zendesk)
Manage assigned tasks and ensure to complete the set minimum of 30 tickets per day
Coach and guide Customer Care Associates in answering customer inquiries and concerns
Respond to escalated concerns
Skills / Qualifications:
High School/College level
At least 1 – 2 years of work experience on customer service
Excellent oral and written communication skills
Knows how to use Facebook, Instagram, Twitter, Lazada and Shopee
DIGITAL MARKETING ASSOCIATE
Pitch content ideas for all digital platforms (social media, advertisements, email marketing)
Coordinate with Creatives team in producing content for advertising and driving traffic to website
Shoot and edit photos as needed
Co-create visual materials and copy with Creatives team
Create corporate content as needed (store announcements, call for applications, etc.)
Execute online campaigns for brand activities such as events, sales, promos, and campaigns.
Submit weekly trend research from social listening and online engagement, or as needed
Coordinate with partners for SEO/SEM, paid ads, email marketing, and other relevant parties
Support Digital Marketing Manager in coordinating with internal parties (Marketing, Ecom, Ops) for logistical aspects of various campaigns
Assist in covering events (virtual and, in the future, physical)
Skills / Qualifications:
University graduate of marketing, communication, creative writing, or any related courses
At least 1-2 years, preferably with content creation, public relations, or media relations experience
Must be strong in creative writing and writing for marketing purposes
Has an eye for design in the digital space
Can do basic photo and video editing, basic graphic design (familiar with Adobe Photoshop and Canva)
Must be a wide reader and in tune with new releases and emerging genres and authors
Digital savvy, able to navigate social media and digital platforms (front- and back-end), and keep up with emerging trends
Good analytic skills in determining effectiveness of content and content distribution
E-COMMERCE MARKETING MANAGER
Plans and leads execution of e-commerce campaigns on all platforms under the guidance of the Marketing Head and in collaboration with Digital team and Events & Promotions team
Key liaison for third-party e-commerce platforms such as Shopee and Lazada for campaigns and sales promotions
Develops and leads execution of product merchandising display, store decorations, and e-commerce related promotions
Leads the team in initiating collections, bundles, and promotions to generate traffic and increase discoverability of products
Gathers and analyzes sales and promotions data
Gather and analyzes s e-commerce trends
Skills / Qualifications:
Bachelor’s Degree or Diploma in Business Administration, Marketing or related disciplines
With at least 3 years of experience in the E-Commerce industry
Proven leadership in the related field
With work experience executing campaigns in Lazada and/or Shopee
Excellent communication and presentation skills
Able to work under pressure and tight deadlines
Ambitious, articulate, proactive, fast-learning team player with a can-do attitude!
Result-oriented mind with passion for work
Detail-oriented, well organized with good sense of responsibility
EMPLOYEE ENGAGEMENT OFFICER
Take a lead role in the following activities:
Delivering consistent approach to all internal communications
Improving the involvement of employees in shaping and influencing the direction of the organization
Develop channels of communication relevant to the needs of the employees
Design and deliver the employee engagement strategy in conjunction with the HR Manager monitoring and evaluating as appropriate
Ensure the development and delivery of effective engagement tools are developed, maintained and evaluated to ensure effectiveness
Coordinate with HR Manager to ensure internal and external communications are effectively coordinated
Skills / Qualifications:
Graduate of Behavioral Science or related field
At least 5 years of proven experience in leading and organizing employee engagement project
Proven experience in developing and implementing internal communications and campaigns