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Careers

Here at Fully Booked, we’re a never-ending story that keeps adding new characters, which is why we’re always looking for hardworking, bright, and enthusiastic people who share our passion for books. If you think you're up for the challenge, send us your comprehensive resume at hrd@fullybookedonline.com with the subject Job Application - [position]. You may also call our Human Resources Department at 858-7027. Here are some specific jobs that we're looking for today:


E-COMMERCE MARKETING ASSOCIATE

Responsibilities:

  • Researches and implements new ways to merchandise on online retail platforms

  • Assist E-Commerce Marketing Manager in all preparations leading up to sales campaign activities

  • Regular QA of SEO tags, collection tags, related products, up-sell products

  • Approves customer reviews of products

  • In collaboration with the Digital Marketing Team, sources and uploads product photos to supplement main cover photos or product photos uploaded by Inventory team

  • Refreshes highlighted collections on all e-commerce home pages

  • Coordinate with Category buyers and Store Operations for needed inventory for key e-commerce sales campaigns

  • Coordinate with Category buyers and Warehouse team regarding stock arrival for Pre-Order and Restock Order titles.

  • Encode Promotional Campaign titles/key titles on Facebook Catalog, in coordination with the Digital Marketing Team.

Qualifications:

  • Graduate of Management, Business Administration, Marketing, and related courses

  • Detail-oriented and creative

  • Must have intermediate skills in MS Word & Powerpoint and must be adept in MS Excel

  • Familiar with Canva, Photoshop, or other editing software

  • Must be fluent in verbal and written English and intermediate in verbal and written Tagalog

  • Familiar with online retail

  • Adept at online platforms


AUDIT STAFF

Responsibilities

  • Performs various financial and operational audit procedures to ensure internal controls are implemented within the Group.
  • Reports key findings and provides branch/department performance based on conducted audits.
  • Provides recommendations for improvement of internal controls, financial reporting, and Group operations.
  • Conducts business understanding and process walkthroughs for audit reference.
  • Conducts monthly financial and operational audits of stores and departments within the Group.
  • Conducts ad hoc financial and operational audits of departments within the Group.
  • Conducts investigation on reported fraud and other financial/operational issues that require independent assurance.
  • Witnesses and reviews physical inventory counts within the Group.
  • Witnesses and reviews store opening (first day) and closure (last day) procedures.
  • Witnesses and reviews disposal of fixed assets and inventories (whenever applicable).
  • Witnesses destruction of confidential files, pertaining to internal and/or external parties.
  • Documents findings and recommendations through audit reports presented to the branch/department.
  • Follows through and documents resolution of audit findings.
  • Proposes additions to and improvements of audit programs and procedures.
  • Performs other duties as assigned.


Skills/Qualification

  • Any Business course, preferably with a major in Internal Audit, Business Administration, Finance, or Accounting.
  • Accounting Systems
  • Business and process walkthroughs
  • Development of audit program and procedures
  • Highly observant and organized
  • Keen attention to details
  • Process improvements
  • Risk assessment
  • 1 – 2 years of work experience in the same field.



GENERAL ACCOUNTANT

Responsibilities:

  • Prepares monthly schedules of Balance Sheet accounts.
  • Prepares monthly schedules of Income Statement analysis.
  • Prepares monthly Income Statement of the Group.
  • Assists in the preparation of the Group's annual budgeting and forecasting.
  • Maintains Group's Fixed Assets Register.
  • Monitors contracts review status.
  • Maintains Group's contract database.
  • Performs other duties as assigned.

Qualifications:

  • Graduate of any Business course, preferably with a major in Finance or Accounting.
  • Preferably CPA
  • Minimum of 3 years of relevant experience
  • Knowledge in Accounting Systems, and General Finance
  • Highly organized, and keen on details
  • Proven experience in the Maintenance of Accounting Books and Ledgers, and Practical Accounting
  • Proficient in MS Office
  • Expert in MS Excel
  • Excellent communication skills in English – Oral and Written
  • Can start ASAP



Foreign Accounts Payable Associate

Responsibilities:

  • Verifies validity and correctness of invoices from Foreign Vendors, as well as proper charging to appropriate accounts and cost centers.
  • Processes payments to Foreign Vendors within the due date (or discount date, if applicable).
  • Prepares and monitors Group's Foreign Cash Position and Foreign Currency funding requirements.
  • Monitors SAP postings of foreign shipments and credit memos.
  • Prepares check/fund transfer payments to Foreign Vendors.
  • Validates invoices based on supporting documents (i.e., Payment Request Form, Delivery Receipt, Purchase Order Form) for Foreign Vendor payments.
  • Determines accounts and cost centers, inputs, and posts entries for payments in Accounting System of payments thru Accounts Payable Vouchers.

 

Qualifications:

  • Graduate of Finance and Accounting-related course
  • At least 1 year of related experience
  • Adept in Microsoft applications
  • Knowledge in SAP is an advantage
  • Knowledgeable in tax treatment of vendor payments
  • Highly organized and keen on details



BUSINESS TECHNOLOGY QUALITY ASSURANCE

Responsibilities: 

  • Create and organize QA documents and activities such as QA checklist
  • Perform QA items on the QA checklist 
  • Work with the programmer on ensuring the quality of the app produced 
  • Product quality management 
  • Lead and manage QA activities for assigned projects/ activities during project implementations 

Qualifications: 

  • Graduate of Computer Science 
  • Fresh graduate; at least 1 year of work experience is an advantage
  • Good communication skills, oral and written


BUSINESS TECHNOLOGY DEPARTMENT ASSISTANT

Responsibilities

  • Assist in leading a team of highly qualified agents to hit key operational and performance metrics
  • Attend to escalated concerns on the online and e-commerce platforms
  • Assist the performance of the on-site team’s tasks
  • Provide assistance as needed to the other teams in the department
  • Ensures that Requisition and Procurement cycle activities are properly accomplished
  • Get quotation from IT Suppliers for procurement
  • Secretarial work for Department Managers (CTO, IT Manager, Assistant IT Manager)
  • Assist Department personnel in organizing trainings, and meetings (including venue and other related items) with Business Units (Department Customers)

Qualifications:

Should have at least units in a BS in Computer Secretarial or Associate course in a related field

  • Project management, Basic Technical knowledge, Reports Generation
  • Knowledgeable in business operations that normally involve software tools like finance, HR, inventory, retail and distribution store operations, sales and marketing.
  • Passion for Excellence, leadership, strong customer relationship management, and equipment or program knowledge



BUSINESS TECHNOLOGY PROJECT MANAGER 

Primary Responsibilities:

  • Responsible for providing project planning and management for established IT projects. 
  • Ensure that projects are completed to specification, within an established time frame and budget. 
  • Assist the Chief Technology Officer in implementing the IT projects of the company in support of business initiatives as part of the company Technology Roadmap.
  • Manages project milestones using Agile/Scrum methodology 
  • Promote best practices in Project Management through educating junior personnel with tools, processes, and frameworks in project delivery. 

Skills/Qualifications:

  • Bachelor’s Degree in Computer Science, or related IT field 
  • At least 2 to 3 years experience as Project Manager handling IT software development implementation projects 
  • Well-versed in Agile and Scrum methodology, project management tools and system development 
  • Possess excellent written and oral communication skills 
  • Excellent organizational and time management skills
  • Comfortable making decisions independently



TALENT ACQUISITION SPECIALIST 

Responsibilities:

  • Liaising with internal departments to determine recruitment needs.
  • Determining selection criteria, hiring profiles, and job requirements for vacant positions.
  • Sourcing potential candidates through online company career portals, recruitment sites, job boards, social platforms
  • Evaluating applications and screening candidates via calls or emails, as well as facilitating pre-interview assessments.
  • Compiling interview questions and conducting in-person or video call interviews with shortlisted candidates.
  • Preparing hiring forecasts as part of the company's strategic planning.
  • Documenting processes and fostering good relationships with potential candidates and past applicants.
  • Developing hiring strategies and procedures in line with industry trends, as well as keeping informed of advancements in the field.

Qualifications:

  • Bachelor's degree in human resources management, or similar.
  • At least 3 years of experience as a talent acquisition specialist, or similar
  • Ability to liaise with internal departments and develop hiring strategies and profiles.
  • Advanced knowledge of effective hiring platforms that attract suitable applicants.
  • Exceptional ability to screen candidates, compile shortlists and interview candidates.
  • Experience in creating awareness of the company brand and establishing professional relationships with candidates.
  • Proficiency in documenting processes and keeping up with industry trends.
  • Excellent interpersonal and communication skills.



BRANCH CASHIER

Responsibilities:

  • Receives payments in the form of cash, check or credit card transactions for all merchandises purchased / rendered.
  • Assists customer with various question typically related to payment, account balance or item purchased.
  • Balances cash drawer
  • Provides the daily sales report
  • Prepares and performs cash and check deposits. Receives and records cash and check payments from credit care companies
  • Prepares relevant cash and accounting related reports, such as credit charge slip summary, EWT summary, and O.R.
  • Performs store opening and closing activities, and provides assistance in counter operations.
  • Performs retail services by:
  • Processing cash and sales transactions accurately and according to established procedures
  • Processing sales transactions including departmental, sponsorship, and general charges
  • Processing refunds, returns and exchanges of texts and merchandise according to established policies while being attentive to the benefit of the Bookstore operation and reputation as well as customer satisfaction.
  • Demonstrating maximum awareness of the impact of errors on the Bookstore’s financial well- being and promptly taking corrective action when necessary and notifying buyers of SKU or pricing problems

Qualifications:

  • At least College level of any course
  • At least 1 year experience in POS transactions
  • Good communication and interpersonal skills
  • Attention to detail
  • Has honesty and integrity
  • Strong customer service skills
  • Willing to be assigned in BGC, Taguig City
  • Can start ASAP



BOOK SPECIALIST (knowledgeable in basic Japanese language)

Responsibilities:

  • Meets customer requirements within the store premises and provides accurate and up-to-date information on our products and services
  • Attends to customer needs such as book inquiries, title location, and book content, and recommends the appropriate books and merchandise
  • Arranges and displays books and merchandise in the respective sections
  • Recommends new titles and re-orders existing titles based on inventory, sales movement, and customer needs, interests, and requests
  • Participates in shipment-receiving procedures by checking the accuracy of shipment contents, placing the proper price tags, and performing other related tasks Acts as a reliever for counter duties (i.e. baggage, customer service) and assists in the implementation of marketing activities within store premises

Qualifications:

  • College level
  • At least 1 year related experience
  • Book savvy
  • Excellent customer service skills
  • Pleasing personality
  • Knowledgeable in merchandise display
  • Organizational skills
  • Knowledge in inventory procedure


BOOK SPECIALIST

Responsibilities:

  • Meets customer requirements within the store premises and provides accurate and up-to-date information on our products and services
  • Attends to customer needs such as book inquiries, title location, and book content, and recommends the appropriate books and merchandise
  • Arranges and displays books and merchandise in the respective sections
  • Recommends new titles and re-orders existing titles based on inventory, sales movement, and customer needs, interests, and requests
  • Participates in shipment-receiving procedures by checking the accuracy of shipment contents, placing the proper price tags, and performing other related tasks Acts as a reliever for counter duties (i.e. baggage, customer service) and assists in the implementation of marketing activities within store premises

Qualifications:

  • College level
  • 1 year related experience
  • Book savvy
  • Excellent customer service skills
  • Pleasing personality
  • Knowledgeable in Merchandise display
  • Organizational skills
  • Knowledge in inventory procedures
  • Amenable to work in BGC, Taguig City

Customer Care Associate

Responsibilities:

  • Respond to customer inquiries across various online channels within 36 hours
  • Assist customers with requests such as but not limited to reservation, transfer, special order, returns, etc.
  • Able to prioritize inquiries and anticipate customer requests and responses

 

Qualifications:

  • At least 2 years in College
  • Knowledgeable in Microsoft Office programs
  • Must be fluent in verbal and written English and intermediate in verbal and written Tagalog
  • Familiar with online retail and courier processes
  • Adept at online platforms
  • Fresh Graduates are encouraged to apply
  • Amenable to work in BGC, Taguig


Customer Care Assistant Team Lead

Responsibilities

  • Assist in leading a team of highly qualified agents to hit key operational and performance metrics
  • Attend to escalated concerns on the online and e-commerce platforms
  • Assist the performance of the on-site team’s tasks
  • Provide assistance as needed to the other teams in the department

Qualifications:

  • College Graduate, at least 6 months in a customer-facing role
  • Proficient in Microsoft Office Programs
  • Ability to prioritize and execute initiatives to maximize team impact
  • Ability to conduct feedback sessions to provide constructive criticism
  • Able to resolve customer concerns quickly and efficiently
  • Amenable to work in BGC, Taguig


Payday Sale September 29 - October 1, 2022

September Fully Booked Picks