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Safety Guidelines

Safety Guidelines

In light of the current COVID-19 situation and government regulations, select Fully Booked branches will operate on adjusted hours. You can view the list of open branches and their respective schedules here.

While our shelves have definitely missed being surrounded by bookworms, our highest priority is still the safety and well-being of all. We will abide by government and mall regulations regarding social distancing (no congregating) and enforce strict guidelines across all stores to ensure a safe and hygienic shopping experience.

For guideines regarding online orders and deliveries, please read our community quarantine advisory.

Entry Limits

For everyone’s safety, the following people will not be allowed entry in any of our stores:

  • Any person below 18 years old and above 65 years old
  • Pregnant women
  • Any person with health risks

In compliance with IATF and LGU guidelines, we will only allow entry of customers aged 18-65 years old.

We will also be limiting the number of customers allowed in each store to ensure the maintenance of the 2-meter social distancing practice. The customer limit will be posted at the entrance of each store.

Each customer is required to accomplish a Contact Tracing Form via scanning the QR Code at the store’s main entrance before entering the premises.

Social Distancing

The practice of social distancing promotes that everyone keeps a 2-meter (6 feet) distance from each other. In order to ensure social distancing, please take note of the following guidelines:

  • For high traffic areas, we have provided floor markings to help everyone maintain 2-meter social distancing.
  • For stores with escalators, maintain a 3-step gap between you and the persons in front and behind you.
  • For stores with elevators:
    • The customer elevator at our Bonifacio High Street store will be closed.
    • The customer elevator at our Alabang Town Center will be operational, but will be limited to two passengers at a time.
  • For stores with washrooms, practice safe distancing when using the washroom. No waiting or loitering inside the washroom. Our maintenance personnel will monitor and assist with proper queueing outside the washrooms.
  • For stores with customer seating, we will ensure that seats are placed at least 2 meters apart. We will also strictly enforce a one-customer-per-seat policy.
  • Photo shoots and events that promote crowd gathering will be prohibited. 

Extra Precautions on Cleanliness

We will be cleaning and disinfecting high-touch surfaces every hour. These include:

  • Doorknobs/door handles
  • Escalator hand rails
  • Light switches
  • Shopping basket handles
  • Customer service and cashier counter tops

We will also ensure that we have adequate supply of water, soap, tissues for cleaning and disinfectant for sanitizing.


Safety Measures upon Entrance

We will be conducting temperature checks at our entry points. Anyone with a temperature above 37.3 °C or those manifesting flu-like symptoms will not be allowed in the premises and advised to seek medical attention. Maximum body temperature may vary depending on the mall.

Everyone who will enter the store or mall premises will be asked to walk on a disinfecting mat to sanitize their footwear.

We will offer spraying of alcohol on the hands of every customer that enters.

We will enforce a “no mask, no entry” policy.


Payment and Transactions

All our cashiers will have hand sanitizer or alcohol on hand, and will sanitize after each transaction.

All our cashiers are required to wear a face shield.

After each transaction, cashiers will immediately disinfect anything used between them and the customer, including the card terminal, pens, etc.

With the customer's permission, cashiers will disinfect the purchased item by wiping it with cloth damped with alcohol.

Cashiers will disinfect their keyboards as frequently as possible.

We encourage customers to use pay using contactless methods such as:

  • Credit and debit card pay wave
    • If the transaction is above the Php 2,000 limit, the customer must insert and remove their own card from the terminal.
  • GCash

We will still accept cash payments if contactless methods are not accessible for customers. Our cashiers will use payment booklets when handling cash to avoid accidentally making physical contact with customers.


Product Sanitation

All books will be wrapped with plastic for easier sanitization. 

Fully Booked Chats; Michelle Zauner

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