Updated as of March 29, 2021
In light of the current COVID-19 situation and government regulations, select Fully Booked branches will operate on adjusted hours. You can view the list of open branches and their respective schedules here.
Our online store is open and receiving orders. Please do expect some delays and changes in our processes. We hope you can bear with us as we work on getting your books to you while also ensuring the safety of everyone involved.
Browse through our FAQs below to help guide you with your online order. For any questions or clarifications, feel free to send us a message on any of our social media platforms or via email at firstname.lastname@example.org.
Rest assured that your resident bookworms at Fully Booked are at helm and steadily working on sending books straight to your doorstep. Great reads are worth waiting for. In the meantime, keep safe and keep on reading!
Frequently Asked Questions
1. Are you able to deliver orders at this time?
Yes, we have been working on setting up our delivery operations so we can start sending your orders over. Please expect delayed processing (3-4 after your order is placed) and shipping as there are limited drivers and couriers available.
For provincial orders, please expect delays in processing and shipping as there are no air freight operations. Provincial orders might take a more than 7 days to be shipped out from the time of processing.
2. What delivery methods are you using?
We are utilizing our long-time courier partners such as LBC, Access Freight, and PAYO as well as tapping delivery-on-demand services like Grab, Lalamove, Transportify, etc.
3. When can I expect my order?
Please expect your order to be in line for processing 2-4 days after your order is placed. Once your order has been picked up by the assigned courier, you will receive an email with a tracking number and link so you can monitor your order.
You can always reach out to our customer service via email at email@example.com to request status of your order. If you created an account on this website, you can also check the status of your orders through your account.
3. Can I still pay via cash on delivery?
Yes, cash on delivery is still available. Before shipping out your cash on delivery order, our Customer Service Associate will be in touch with you to confirm your orders.
Please be informed that if any order is refused upon delivery, we will no longer process any future cash on delivery orders made by that account or customer.
4. Can I order on your Lazada and Shopee stores?
5. If my order was a cash on delivery order and has not yet been shipped out, can I still cancel it?
Yes, you may request cancellation. Please reply to our email to send a request and our online customer care team will assist you.
6. I have a pending order but I might not be able to go out to a payment center or bank to complete my payment. What happens to my order?
If you are unable to complete your payment, your order will be placed on hold. Please prioritize your safety and your health. We suggest that you order again on the online store once regular operations resume and enhanced community quarantine has been lifted as your original DragonPay reference number may have already lapsed. Please email us if you have any further concerns.