Getting Started

Do I need to register to purchase books?

No, you don’t need to register but we do recommend it for the full experience – such as personalizing your account, creating a wishlist, seeing your browsing history, and books you’ve purchased. If you don’t register, you can still continue shopping as a Guest. Registration is free and can be done anytime.

 

How do I browse for books?

If you know the book or item you’re looking for, you can type in the Title, Author, or ISBN at the Search Bar on the main page. You can also browse for books by Genre, or by our Fully Booked curated collections such as Bestsellers and Staff Picks.

If the product you have in mind isn’t stocked or available on the website, we recommend using “Request a Title” so we can personally check the products and items across our stores’ inventory. More on that below.

 

How do I add items to my Shopping Cart?

When you see items that you want to purchase, click the “Add to Cart” button. All your items will be saved in your Shopping Cart, which you can review after you’ve finished browsing. Remember to review your items before you proceed to Checkout.

 

What happens in Checkout?

Here, you will be prompted to fill in information needed for payment and delivery, including: Customer and Billing Information, Shipping/Delivery Information, and Mode of Payment. Double check if your order is correct, and then you will be directed to payment. 

 

How do I pay? What payment methods are accepted?

For now, you can pay via our third-party payment gateway, DragonPay, which offers various options to choose from like Over-the-Counter Bank Deposits, Over-the-Counter Non-bank and Paypal payments. For a detailed list of payment options they currently accept, click here.

 

What happens after I’ve paid? Do I get a notification?

Dragonpay will verify your payment. Once we have deemed the transaction successful, we will be sending you an email notification that your payment has been accepted and that we’re preparing your order.

We will only process orders after receiving successful payment transactions. Processing orders may take anywhere within same day to 2 days, but we will email you a shipment notification once your order has been sent out.

 

Why do the prices of some items change?

Prices in our online store are subject to change without prior notice and this could be a result of a supplier price change or marketing promotions. Remember, the items in your Shopping Cart will always reflect the most current price displayed so please review them. Prices online may also be different from the prices in our brick and mortar stores, but you can always check the price from our other branches by calling them in our Store Directory.

 

I can’t seem to find the book that I'm looking for. Do I use Request a Title?

If the item you’re looking for isn’t available on our website, you can click Request a Title found in the main page. Fill in the book’s details and a Fully Booked Customer Service Agent will get back to you in the email you’ve supplied. You may coordinate with them on ways you can proceed.

 

Can I use my Fully Booked Discount Card for online purchases?

For now, we don’t allow the use of the Fully Booked Discount Card for the online store. But you may still use the Fully Booked Discount Card for in-store purchases in all Fully Booked branches.

 

Where are your stores located?

We currently have 17 stores across the country—14 Metro Manila branches and 3 provincial branches. For a full list with addresses and contact numbers, check our Store Directory. If there is no Fully Booked branch near you, you may order online via the online store or the Request a Title form.

 

Delivery Concerns

Where in the Philippines do you ship and what shipping provider do you use?

We ship to any location in the Philippines via Xend, our delivery partner. The shipping fee will depend on your location and weight/size of items ordered, and will be shown upon Checkout.

 

When will my order be shipped?

Orders will be shipped out the next working day after payment. No shipping on weekends. If you pay for your order on a Tuesday, it will be shipped on Wednesday. If it's made on a Friday, it will be shipped on Monday, and so on. Shipping schedule on holidays vary depending on Xend's operational schedule. 

 

How long does shipping take? How do I know when my order is on its way?

For Metro Manila deliveries, shipping usually takes 1-3 working days. For Provincial deliveries, it may take 3-5 working days. Once your order has been sent out, we will send you a tracking number, which you may track using this link

 

I received a tracking number via email, but upon checking, it doesn't appear in Xend's website. What's going on?

Don't panic. We immediately mark your order as "Shipped" once the courier picks it up, which prompts an email shipping notification to be sent.  Please allow 7-10 hours before tracking your order, as it will take time for tracking numbers to reflect on their site.

In cases where it has been more than a day and it is still untrackable, please contact us at support@fullybookedonline.com or Xend's Customer Service at +63.2.806.9363.

 

The specified shipping time has passed and my order still hasn't arrived. Where is it?

You may track all orders via the XEND website using the tracking number provided. If you are unable to track it, please contact us at support@fullybookedonline.com or Xend's Customer Service at +63.2.806.9363.

 

Can I pay Cash on Delivery (COD)?

At the moment, we don’t accept Cash on Delivery (COD). However, you may look at the various payment channels DragonPay offers here.

 

Payments, Order Cancellation, Returns and Exchanges

I was notified of an Order Cancellation after I paid for a book.

Order cancellations made by Fully Booked or its trusted partners may be due to the unavailability of the item ordered upon Checkout and Payment. Because of the numerous transactions happening, an item you have successfully ordered may be out of stock by the time payment is posted. When this happens, a Fully Booked Customer Service Agent will get back to you immediately, but you may also contact support@fullybookedonline.com.

 

I ordered a book but was given unsuccessful payment.

Order cancellations made by Fully Booked or its trusted partners may be because of unsuccessful or fraudulent payments verified by DragonPay. You may use another mode of payment, which will require putting in a new order online.

 

Can I return or exchange an item I just received?

We do not accept Returns or Exchanges. We ask that all customers review all orders in the Shopping Cart and Checkout before order confirmation and payment, but if the matter pertains to a wrongful transaction, please contact support@fullybookedonline.com and we’ll get back to you immediately.

 

The book that was shipped to me is the wrong book. Can I return it?

Though we make sure all orders are correct and dispatched to the right addresses, we cannot rule out instances of wrongful delivery. If this happens, you may return the item and exchange it with the following guidelines:

For online purchases:

  1. It must be in its new and original condition including the item’s wrapping and covering.

  2. For online purchases, notice for immediate exchange is allowed within 3 days of receiving the item that was dispatched. Please email us as soon as you receive the wrong item.

Kindly email support@fullybookedonline.com as soon as you receive the wrong item. Fully Booked will shoulder the pick-up and delivery of the item from your delivery address back to our Head Office and we will review the condition of the item, pending the exchange.

 

Why can’t you allow return and exchange of books and products that were opened?

Due to the fragile nature of printed books, we only allow books that have not been opened and pass our quality assurance test. We hold the right to deny Returns/Exchanges if the item returned does not meet our return policy requirements.